presents
Insurance operations automation versus control, a dilemma or an opportunity?
Private Luncheon
Thursday February 15th, 2024 at 12:30pm
The Wagyu Room – M Threadneedle
Insurance customers and brokers/intermediaries demand more digitisation, speed and self service from their insurers. Digital automation is the key, and various transformation work is being done. Straight-through-processing (STP rates) is a focus to gain efficiency and speed. But does this always help the customer? What about exception handling and remaining in control of your risks?
Insurers need a way to improve their customer service and reduce costs whilst remaining in control of their risk and claims handling.
Join Appian as we discuss and share our experiences about:
The various experiences and possibilities within automation
How to ensure control of your processes, risk and claims handling
Elevating the customer service whilst automating processes
Your Host
Gijsbert Cox
Industry Leader Insurance EMEA + APAC at Appian Corporation
As the Insurance Industry Leader at Appian, Gijsbert Cox works with insurers across the UK, Europe, and Asia to help them reimagine their operations and transform their businesses and customer experience through low-code automation technologies. Under his leadership and expertise, Gijsbert has helped Aegon, Aviva, Munich Re, and many more companies accelerate their digital modernization initiatives, improve customer satisfaction, and increase profitability.
Gijsbert has more than 20 years of insurance and management consulting experience, having worked as the Head of Change at Hiscox and Operations Manager at PartnerRe for over a decade. During this time, Gijsbert built an in-depth knowledge of P&C insurance processes and solutions. He also worked closely with underwriters and brokers to find product, distribution, and processing solutions in Europe. Before working in insurance, Gijsbert worked for nine years on several international blue chip projects at Accenture and KPMG.
Professionally, Gijsbert thrives on helping insurers overcome challenges to deliver growth and transformation plans and scale their businesses. He loves to inspire teams, build bridges between business and IT, and work in international environments.
Where and When
Thursday February 15th, 2024 – 12:30 – 2:30pm
M Threadneedle Street, 60 Threadneedle St, London EC2R 8HG
Venue
M is an award winning restaurant housing a modern international grill restaurant, beautiful large private dining rooms and a luxurious bar.
Almost ten years old our ‘City of London’ institution is famous outstanding hospitality and for serving the ‘World’s Best Beef’, including exclusive Wagyu cuts. Open to the public, the venue also has a secret private members area suitable for meetings, events, entertaining and parties..
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.